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Frequently Asked Questions

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PRODUCT

WHERE IS FINOTE MANUFACTURED?

The FINOTE range is manufactured in France. Bottling is carried out by our production partners located in the Pyrénées-Orientales and Charente departments. Two regions renowned for their expertise.

IS IT POSSIBLE TO DRINK FINOTE DURING PREGNANCY?

FINOTE drinks are made from food-grade ingredients (plants, fruits, and spices) used at customary levels in food.

Our products do not contain any of the allergens listed in Regulation (EC) No 1169/2011: cereals containing gluten, crustaceans, eggs, fish, peanuts, soy, milk, nuts, celery, mustard, sesame seeds, sulphur dioxide and sulphites, lupin, and molluscs.

However, during pregnancy, we recommend that you always consult your doctor or midwife before consuming any new product, in order to take your personal situation into account.

IS FINOTE COMPATIBLE WITH SPECIFIC DIETS?

FINOTE is compatible with the following diets:
- Vegetarian
- Vegan
- Gluten-free
- Lactose-free

DOES THE FINOTE RANGE CONTAIN SUGAR?

FINOTE contains no added refined sugar. The sugar content of our drinks comes mainly from the sugars naturally present in the fruits we use, such as grapes, mandarins, oranges, and pomegranates.
We prioritize natural ingredients to preserve the balance and aromatic richness of our recipes.

DOES THE FINOTE RANGE CONTAIN SULPHITES?

No. Our FINOTE range is sulfite-free.

ORDER AND DELIVERY

IN WHICH COUNTRIES DO YOU DELIVER FINOTE?

We operate in all countries of the European Union.

WHAT ARE FINOTE'S DELIVERY TIMES?

Orders placed before 11 AM are processed the same day (working days). Estimated delivery times:

  • France: 1 to 2 working days
  • Rest of EU: 4 to 6 working days

These are estimated delivery times; actual delivery may vary due to factors beyond our control (carrier delays, customs clearance, etc.).

HOW TO TRACK MY FINOTE ORDER?

Once your order has been prepared and shipped, you will receive a shipping confirmation email. A delivery notification will be sent to you when your package arrives at the delivery point.

I HAVE NOT RECEIVED MY FINOTE ORDER, WHAT SHOULD I DO?

If you have not received your order within five weeks of shipping confirmation, please contact us at contact@drinkfinote.com. After this five-week period, if we have not heard from you, the order will be considered delivered. During periods of high demand, processing times may be extended.

WHO IS RESPONSIBLE IF MY FINOTE ORDER IS DELAYED OR LOST?

We are not responsible for delays or losses caused by circumstances beyond our control, including the handling of the package by the carrier after shipment.

CAN I RETURN MY FINOTE ORDER?

As our products are consumer goods, we do not accept returns for simple changes of mind or personal preference. All sales are final once the order has been shipped.

MY FINOTE ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?

Contact us within 7 days of receipt at contact@drinkfinote.com, attaching a clear photo of the damaged product and your order number. We will assess the situation and, if applicable, offer a replacement or store credit. We reserve the right to request the return of the damaged product before any refund or replacement.

CSR POLICY

WHAT IS FINOTE'S CSR COMMITMENT?

At FINOTE, authenticity and responsibility are part of our heritage. For 155 years, our family recipes have been passed down, respecting the local land and French expertise. Today, we uphold this commitment through several recognized initiatives:

  • Entreprise du Coq Vert, alongside BPI, engaged in the ecological and sustainable transition of French companies.
  • Sud de France Occitanie Label, a guarantee of quality and local roots.
  • Supported by the European Union via the Proxterra – Interreg POCTEFA (Spain–France–Andorra) program, which promotes sustainable innovation.
  • Members of the Le Tour des Terroirs association, a network that brings together producers, winemakers, and artisans committed to promoting French terroirs and savoir-faire.
WHAT ARE FINOTE'S CSR ASSETS FOR OUR PARTNERS?

These distinctions add real value to your establishment:

  • They are part of a CSR and sustainable approach.
  • They guarantee an authentic and differentiated offer.
  • They reinforce your responsible and premium image with your clientele.