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Terms of sale

TERMS AND CONDITIONS OF SALE

Article 1 — Seller Identity

These Terms and Conditions of Sale govern all purchases made on www.drinkfinote.com between Native Drinks SAS and any adult individual placing an order (hereafter "the Customer").

Article 2 — Products and Prices

The products offered for sale are certified organic non-alcoholic botanical aperitifs sold under the FINOTE brand. Their essential characteristics are set out on each product page.

All prices are displayed in euros, inclusive of all taxes. The VAT rate applied is 5.5%, in accordance with the rules applicable to non-alcoholic beverages under French law. Delivery charges are shown before the order is confirmed. No additional charges are requested upon delivery for shipments within the European Union.

Native Drinks SAS reserves the right to modify its prices at any time. Products are invoiced at the price in effect at the time the order is confirmed.

Article 3 — Order Process

Orders are placed through the following steps:

  1. The Customer selects products and adds them to their cart.
  2. The Customer enters their delivery details and selects a payment method.
  3. The Customer reviews the order summary, confirms the order and completes payment.
  4. An order confirmation email is sent to the Customer, summarising the products ordered, the total amount and the delivery address.

The sale is deemed concluded upon receipt of the order confirmation email. Native Drinks SAS reserves the right to refuse any order in the event of an existing dispute, non-payment or suspected fraud.

Article 4 — Payment

Payment is due in full at the time of ordering. Accepted payment methods are those offered during checkout on the website, secured by up-to-date encryption protocols.

Native Drinks SAS does not store any banking data. All payments are processed by a secure third-party payment provider.

Article 5 — Delivery

We deliver to all European Union countries. For orders placed before 11 AM, estimated delivery times are as follows:

  • France: 1–2 business days
  • Rest of the European Union: 4–6 business days

These times are estimates and may vary due to external factors such as carrier delays or periods of high demand. In any event, the order will be delivered within a maximum of 30 days from its conclusion. Failing this, the Customer may exercise the rights provided for in Articles L.216-6 et seq. of the French Consumer Code.

Orders are transmitted to our logistics centre shortly after payment confirmation and generally cannot be modified before dispatch. We encourage the Customer to review their order carefully before confirming it. If an error is noticed after confirmation, the Customer may contact us as soon as possible at contact@drinkfinote.com. We will do our best to help, depending on the status of the shipment. The right of withdrawal set out in Article 6 still applies after delivery.

If the order has not reached the Customer within the stated delivery times, the Customer is invited to contact us at contact@drinkfinote.com. We will open an investigation with the carrier and, if the parcel is lost, send a new shipment or issue a full refund.

Article 6 — Right of Withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of their order to exercise their right of withdrawal, without having to give any reason.

To do so, the Customer must send a clear statement to contact@drinkfinote.com before this period expires, stating their order number. The Customer may use the model withdrawal form.

Products must be returned unopened, with their seal intact, within 14 days of notifying us of the withdrawal decision. Return shipping costs are borne by the Customer.

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to goods unsealed by the Customer after delivery which cannot be returned for reasons of hygiene or health protection. Opened bottles therefore cannot be returned.

Native Drinks SAS will refund all sums paid, including standard delivery charges, within 14 days of receiving the withdrawal decision, using the same payment method as for the original order. The refund may be withheld until the products have been received or until the Customer has provided proof of their return shipment.

Article 7 — Damaged, Defective or Incorrect Products and Legal Guarantees

Damaged or defective products
If the order arrives damaged or defective, the Customer is invited to contact us as soon as possible, ideally within 7 days of receipt, at contact@drinkfinote.com, including a photo of the product and their order number. We will replace the product free of charge or, if this is not possible, issue a full refund. If we ask for the product to be returned, we will cover the return shipping costs.

Incorrect orders
If the Customer receives a product different from the one ordered, they are invited to inform us at contact@drinkfinote.com, with their order number and a photo of the product received. We will send the correct product at no additional cost.

Legal guarantees
Independently of the above, the Customer benefits from:

  • the legal guarantee of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code, for 2 years from delivery;
  • the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.

Refunds
Refunds are made to the original payment method within a maximum of 14 days.

Article 8 — Allergens and Food Safety

FINOTE products contain none of the allergens listed in Regulation (EU) No 1169/2011: cereals containing gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, tree nuts, celery, mustard, sesame seeds, sulphur dioxide and sulphites, lupin and molluscs.

Although our products are manufactured in compliance with applicable food safety standards, they are produced in a facility that handles other plants and botanical ingredients. Customers with specific sensitivities are encouraged to review the full ingredient list on the label before consumption.

Article 9 — Liability

Native Drinks SAS undertakes to deliver products that conform to the order. It remains responsible for the products until they are delivered to the Customer.

Its liability cannot be engaged in the event of:

  • improper use or storage of the product by the Customer;
  • a force majeure event within the meaning of Article 1218 of the French Civil Code.

Article 10 — Personal Data

Personal data collected during the ordering process is processed in accordance with the General Data Protection Regulation (GDPR, EU 2016/679) and applicable French law. It is used for processing and tracking orders.

For any request relating to your personal data (access, rectification, deletion), please contact: contact@drinkfinote.com. For more information, please refer to our Privacy Policy at www.drinkfinote.com.

Article 11 — Amendments

Native Drinks SAS reserves the right to modify these Terms and Conditions of Sale at any time. Changes take effect upon publication on the website and apply to orders placed after that date. Orders already placed remain governed by the terms in force at the time they were placed.